CS Specialist

We’re looking for a Customer Success Specialist who thrives in a hybrid work environment, balancing in-office collaboration with remote flexibility.

Job description

We are looking for a highly optimistic Customer Success Specialist who will support the company with all customer success services.

You’re excited about the role because you will...

Engage with the users via email and online chat to help answer their questions and solve any problems they might encounter
Provide exceptional customer service, emphasizing the values of the software and how it can help users build their business
Escalate bugs and product issues to the tech team on an as-needed basis
Be comfortable speaking to customers on the phone, when necessary
Collaborate on articles to help retailers and suppliers enhance their Spocket experience
Gather user feedback and feature suggestions to help form Spocket’s product strategy

We’re excited to have you because…

You are passionate about working with people and demonstrate empathy in all interactions
You have excellent communication skills that convey both confidence and charm
You are a fast learner and genuinely enjoy problem-solving
You enjoy continual adaptation and change from week to week
You are overflowing with positive energy that other people draw upon and enjoy collaborating with
You are a self-starter who enjoys multitasking and having ownership over your contributions

Skills we are looking for…