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CS Specialist

  • Hybrid
    • Dubai, Dubai, United Arab Emirates
    • Alberta, Alberta, Canada
    +1 more
  • Customer Support

Job description

We are looking for a motivated and detail-oriented fresh graduate to join our team as a CS Specialist.

This is an excellent opportunity for individuals starting their career and eager to gain hands-on experience in a professional environment.

You’re excited about the role because you will...

  • Engage with the users via email and online chat to help answer their questions and solve any problems they might encounter

  • Provide exceptional customer service, emphasizing the values of the software and how it can help users build their business

  • Escalate bugs and product issues to the tech team on an as-needed basis

  • Be comfortable speaking to customers on the phone, when necessary

  • Collaborate on articles to help retailers and suppliers enhance their Spocket experience

  • Gather user feedback and feature suggestions to help form Spocket’s product strategy

Job requirements

What we are looking for...

  • With bachelor’s degree (recent graduates are welcome to apply)

  • Strong willingness to learn and grow professionally

  • Good communication and interpersonal skills

  • Basic knowledge of Microsoft Office or similar tools

  • Detail-oriented with good organizational skills

  • Ability to work independently and as part of a team

Visa Requirement…

  • For Dubai, applicants must not currently hold an Employment/Work Visa or Visit Visa. Candidates should already be under a self-sponsored residency visa, such as a Green Visa, Golden Visa, or equivalent.

  • For Alberta, applicants must be a Permanent Resident in Canada (not on PGWP)

We’re excited to have you because…

  • You are passionate about working with people and demonstrate empathy in all interactions

  • You have excellent communication skills that convey both confidence and charm

  • You are trainable, and a fast learner and genuinely enjoy problem-solving

  • You enjoy continual adaptation and change from week to week

  • You are overflowing with positive energy that other people draw upon and enjoy collaborating with

  • You are a self-starter who enjoys multitasking and having ownership over your contributions

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